Service Centre

At Greenhost you can use the Service Centre for many of the actions associated with the management of your account. Depending on your hosting package you can manage your hosting package, change DNS records, manage email adresses and databases, view your invoices and more.

Contents

Logging in

Login as a user with webmaster rights To reach the Cosmos Service Centre, go to the Greenhost homepage. Go in the upper right-hand corner of the page to Login and click on 'Service Center'. Here you use your webmaster username (for instance webmaster@example.org) as user name, together with your webmaster password (you received this when you became a customer with us) to login into the Service Center.

Once you have logged in as webmaster, you will see the landing page of the Cosmos Service Center. Here you can find an overview of your data, invoices and statistics.

Login as an email address user When you have an email address which is created at Greenhost, you can also use this email address to login in to the Service Center. Once you have logged in you can adjust the settings of your email address, make changes to your password, spam filter and Out of Office can be made here.

Hosting overview

When you log in with your webmaster account in the Service Center and click the 'Hosting' tab, you have access to the different email and hosting features. You can configure your email, view statistics and use several hosting features and settings, like the auto-installer, MySQL databases, back-ups, DNS records and server logs. See below for a list of hosting features in the Cosmos Service Centre. The hosting features are listed in the menu in the bottom left-hand pane within the Cosmos Service Centre.

status

### Hosting Dashboard

The 'Hosting' overview shows the general usage of the disk and email in a pie chart. The email usage is divided per email account. In addition, the live statistics are shown for the package connected to the selected domain name. You can select your preferred domain name with the drop down menu on the left.

Greenhost net Hosting Overview closer

Web statistics

All domains and subdomains are listed along with the possibility to view statistics for each of them. To view the statistics click the blue button 'See statistics…'. Here you can also turn statistics on or off per (sub)domain. When entering the statistics for a certain (sub)domain you will see many different categories of user statistics, such as the number of visits per month, day and hour and the origin of the visitors. You can also see which keywords in search engines your site was found through and the number of visits per page. For the statistics we use the Open Source program AWStats.

Logs

On domain level you can view and download error messages from the Apache logs of your hosting environment. These error messages can for example be used by the web developer to trace PHP programming mistakes and other issues with the configuration of your website. At 'Last 100 messages' the you can quickly view the last 100 messages of today.

email

### Mailbox/Users

As the webmaster you can add and manage email addresses for the domains within your hosting package. Here you can find the manual about how to manage the email accounts.

Email forwards

When you would like an email address to point to one or more other internal or email addresses, you can configure that with this feature. In case you want to have an email address forwarded, you can use this manual

Package settings

### Management

Under tab 'Server settings' you can find the options to adjust the following:

  • the PHP version to a newer version of PHP
  • Compatibility mode can be turned on and off. This mode has been developed as a workaround for known issues when working with CMS packages such as WordPress. Some plug-ins to these packages require broad permissions to work well and to have updates and upgrades working smoothly.
  • Restart the hosting package to process adjustments to your hosting package more quickly
  • Repair permissions can be used to put the rights of the webmaster back on default
  • Flush OpCode Cache will make sure all the files are readable and compiled
  • Recalculate email usage will recalculate your current email quota

Under the tab 'Server status' you can find the PHP and the Apachestatus per hosting nodes. In the 'PHP Info' you can find for instance the APC status.

You can find more information about managing your server in the manual about Hosting managementthe manual on how to manage your hosting.

WordPress Installer

The WordPress Installer in the Service Centre lets you easily install WordPress on a domain name in your hosting package. You can find more information about the steps you need to take in our manual about the Wordpress Installer.

MySQL Databases & Database backups

Under the tab 'Overview' you find all the MySQL database within your hosting pacakge. By selecting 'New database' it is possible to create a new database. The selected domain name will decide the name of the new database. To make specific adjustments to the MySQL database you can login into the database 'PHPmyAdmin' environments by using the blue 'Log in' button. The database name and username are automatically generated and cannot be changed. The password of the database can be adjusted by clicking on 'Regenerate'.

Under the tab 'Backups' you can find the backups of all your databases. The databases are backups every 24 hours in the first 10 days. After that the backups are saved with bigger intervals up until a month old. Read more about the backups of the database in our Database backups manual.

Schedualed Tasks (Crontab)

Here you can set crontab files to automate certain commands. These commands will be executed in your virtual server environment at specific times. This can be useful for automating parts of maintenance of your website, set a periodic mailing and the like.

Domain settings

### TLS Encryption

Here you can install TLS Encryption on your (sub)domain. By installing this certificate you will get https:// in front of your domain and with this your domains is secured agains domain spoofing. Please read our extended manuals on how to turn on the TLS certificate for your new and existing website.

Subdomains

A subdomain is a domain which is part of the primary domain name, separated by a dot. (for instance test.voorbeeld.nl). The most famous sub domain is 'www,' which is always created automatically when you register a domain with us. Via the button 'Add subdomain…' you can create a new sub domain for your domain. In this manual you can find more information on how to create a new sub domain.

Under 'Subdomains' you should also always see the root (for instance voorbeeld.nl). If not, the domain won't be online any more.

Domain Redirects

With a domain redirect you can forward visitors of your currently selected domain to another domain. This can be useful when you own multiple domains and want visitors of the different domains to automatically be redirected to the domain where your website is running. Find more information about creating a domain redirect here.

By default you can find redirect from the sub domain 'www' to the '@' (root) at the 'Domain Redirects' tab. This is here to support the CNAME references in the DNS record. This domain redirect is created automatically when an domain is ordered at Greenhost.

DNS Records & Name servers

The DNS records and Name sSrvers can be customised. The DNS (Domain Name System) makes it possible for a domain name to be converted to an IP address. In the 'Type' and 'Destination' columns you can also see the MX records are used to point to the mail servers. Under the 'Nameservers' tab the name servers which are listed show the specific name servers at the hoster where the DNS records are active. By default, Greenhost configures the DNS records and name servers when a new domain is being registered. On helpdesk you can find a manual about changing DNS settings. Information about adjusting the Name Server settings can be found here.

File access

### SSH Keys

A list of SSH keys for use by webmasters, designers or web developers to gain SFTP-access for management is shown. With the 'Add SSH key' button you can add a new SSH key to a specific hosting package. You can read more about Shell access via our manual about Secure Shell access (SSH).

Backups

Greenhost backs up all sites hosted on our Shared Hosting platform. You can download the file server and database backups here. Read further in our manual about File server backups.

File management

This menu item links you through to the file management manuals on our online helpdesk. There we recommend certain FTP clients which you can use to log into the file server to put your website files in place or manage your website files. Advanced users can also use an SSH connection to manage files on the file server.

Administration

### Administration Dashboard Under the 'Administration' tab you will find the Dashboard with an overview of 'Your data', 'Addresses', 'Contacts', 'Contacts' and 'Invoices'.

GHnet CSC Administration

Edit relation

In the Administration 'Dashboard' you can check if all your contact details are up to date. To to the tab 'Edit' to change any of the contact details. Here you can also add an extra relation or address to the account. You can also contact our help desk in case you need any assistance with this.

Contracts

At 'Contracts' you can find to a complete list of the services you have purchased or used. Use the dropdown-menu on the right to switch between 'Active', 'Inactive' and 'Both' to find all the contracts.

The overview is divided into the following columns:

  • 'contract number' shows the contract number;
  • 'Product name' shows the respective domain or hosting package;
  • 'Start date' tells the starting date of the contract;
  • 'Invoiced till' shows the date until which you have received invoices for the respective amount. New invoices (for contract renewal) are sent at least one month before this date;
  • 'End date' shows the date on which the contract ends. An empty field means that the contract will be renewed automatically;
  • 'Price' are the costs for the contract per year;
  • 'Price p/m' are the costs for the contract per month;

GHnet CSC Adminstration Contracts

Invoices

Here you can find an overview of all the invoices. The overview is divided into the following columns:

  • 'Booking date' is the day the invoice was created;
  • 'Invoice number' is the unique number of the invoice;
  • 'Debet' the amount that already has been paid;
  • 'Open Amount' the amount that still needs to be paid. This can also be a negative amount and in that case its a credit invoice;
  • 'Download' here you can download invoices via PDF' or send them to a specific email address via 'Mail';

There you can also find the option to pay for the outstanding invoices directly. Select the invoice(s) you want to pay for and select the preferred payment methode in the column below. Paypal is handling our Creditcard/Mastro payments. After you're redirected to Paypal you can go directly to 'Pay with a Credit Card'. It is not nessesary to create a Paypal account.

GHnet CSC Administration Invoices