Cosmos Service Centre
After logging in you will see a general overview of your details and invoices, plus basic performance graphs of your hosting contract. When you have got or created email addresses at Greenhost, you can also log in using one of these email addresses to change just your e-mail settings.
The ‘Hosting’ overview shows the general usage of the disk and email in a pie chart. The email usage is subdivided in the usage per email account. In addition, the live statistics are shown for the package connected to the selected domain name.
The auto-installer in the Service Centre lets you easily install WordPress on a domain name in your hosting package. Other well-known open source packages like Drupal, Joomla or Magento require some more technical skill. We therefore assume that you have enough knowledge about these products to be able to install them manually.
As the webmaster you can add and manage email addresses for the domains within your hosting package.
When you would like an email address to point to one or more other (internal or external) email addresses, you can configure that with this feature.
All active subdomains are listed here, including a link to the web statistics per subdomain. A subdomain is a domain which is part of the primary domain name, separated by a dot. (eg: On www.greenhost.net, the subdomain is www)
To redirect visitors of your currently selected domain to another domain or URL you can create a redirect. Typically, this is useful when you own multiple domains and want visitors of the different domains to automatically be redirected to the domain where the website you want them to see is running.
All domains and subdomains are listed along with the possibility to view statistics for each of them. To view the statistics click the blue button. Also, you can toggle the collection of statistics on or off per (sub)domain. For a good overview of the site’s performance we recommend leaving the statistics on. When entering the statistics for a certain (sub)domain you will see many different categories of user statistics, such as the number of visits per month, day and hour, the origin of the visitors, which keywords in search engines your site was found through and the number of visits per page. For the statistics we use AWStats.
MySQL Databases & Backups
Both an overview and the backups of all the ‘MySQL’ databases within your hosting package are listed. You can manually add new databases. The selected domain name determines the name of the new database. For advanced configuration and management you can log into the ‘PHPmyAdmin’ environment for the specific databases by clicking the blue button in the ‘Management’ column. Database name, username and password are automatically generated and cannot be changed. Under the ‘Backups’ tab you will find the backups of all databases. The backups are made and kept for every 24 hours until 10 days in the past, thereafter with bigger intervals from a week until a month, up to 2 months in the past.
Here you can set crontab files to automate certain commands. These commands will be executed in your virtual server environment at specific times. This can be useful for automating parts of maintenance of your website, set a periodic mailing and the like.
DNS & Nameservers
The DNS records and name servers can be customised. The DNS (Domain Name System) makes it possible for a domain name to be converted to an IP address. In the ‘Type’ and ‘Destination’ columns you can also see the MX records are used to point to the mail servers. Under the ‘Nameservers’ tab the name servers which are listed show the specific name servers at the hoster where the DNS records are active. By default, Greenhost configures the DNS records and name servers when a new domain is being registered.
A list of SSH keys for use by webmasters, designers or web developers to gain SFTP-access for management is shown. Also, new keys can be added.
This menu item links you through to the file management manuals on our online helpdesk. There we recommend certain FTP clients which you can use to log into the file server to put your website files in place or manage your website files. Advanced users can also use an SSH connection to manage files on the file server.
Here you will find the backups of all your sites per domain name. The backups are made and kept for every 24 hours until 10 days in the past, thereafter with bigger intervals from a week until a month, up to 2 months in the past.
You can view and download error messages from the Apache logs of your hosting environment, per domain and divided at subdomain level. These error messages can for example be used by the web developer to trace PHP programming mistakes and other issues with the configuration of your website. Also, you can quickly view the last 100 messages.
Under the ‘Server settings’ and ‘Server status’ tabs you can manage and view server related settings and status. Under the ‘Server settings’ tab you can restart the hosting server and repair permissions for files. Also, you can activate one of the PHP versions that we support and toggle the compatibility mode for the Apache server on or off. This compatibility mode has been developed as a workaround for known issues when working with CMS packages such as WordPress. Some plug-ins to these packages require broad permissions to work well and to have updates and upgrades working smoothly.
Your details, contacts & addresses
In the module ‘Your data’ you can check if the contact details in our administration are up-to-date. You can alter some of the details, and extra relations can be added in the modules ‘Contacts’ and ‘Addresses’. If you would like to change other details, like your bank account number, please send an email to email@example.com.
The module ‘Contracts’ on the Dasboard, only shows a selection of your active contracts. Clicking the title of the module ‘Contracts’ leads you to a complete list of the services you have purchased or used.
The ‘Contracts’ overview is divided into the following columns:
- ID shows the contract number;
- Label shows the respective domain or hosting package;
- Start date shows the starting date of the contract;
- Invoiced till shows the date until which you have received invoices for the respective amount. New invoices (for contract renewal) are sent one month before this date.
- End date shows the date on which the contract ends. An empty field means that the contract will be renewed automatically.
The last two columns show the yearly and monthly fee of the respective contracts.
Note the filter on the right-hand side that per default only shows active contracts. You can change this to also show your discontinued services.
The module ‘Invoices’ on the Dasboard, shows the recent invoices which have been sent to you. Clicking the title of the module ‘Invoices’ leads you to the more detailed list of the invoices. The list shows booking date, invoice number, debit amount and amount due. The invoices are downloadable in PDF format from both the module and the detailed list.
At the bottom of the page you can directly pay your outstanding invoices via iDeal, Credit Card or PayPal.