Backups

 
Greenhost backs up all sites hosted on our Shared Hosting platform. You can download the file server and database backups from the Cosmos Service Centre. Where you can find the fileserver backups and database backups is outlined under the two tabs below.

Note: we offer the backup service on the basis of what data is available at a given time. We do not guarantee that the expected backups are existent, available, or complete. Before performing maintenance, always check if a recent and complete backup is at your disposal.


  • File server backups
  • Database backups




Backups of the files in your hosting packages are made on a daily basis. The backups are offered per domain name in the Cosmos Service Centre.

Backup intervals

Backups are made overnight and are usually available in the Cosmos Service Centre the following morning. The backups are made and kept for every 24 hours until 10 days in the past, thereafter with bigger intervals from a week until a month, up to 2 months in the past.

File server backups in the Cosmos Service Centre

Log into the Cosmos Service Centre as webmaster. Under the ‘Hosting’ tab, select the right domain name from the drop down menu and click ‘Backups’ in the bottom left-hand pane.

Backup-fileserver in cosmos

Downloading a file server backup

Select the desired domain name from the drop down menu. Then select the desired backup from the other drop down menu. To download the backup click the blue ‘Download backup’ button. Usually your browser will ask you if you want to open or download the backup.

Backups-fileserver (domainsdrop) select

The backup and its contents

Opening the backup

The backup will be downloaded in ‘.tar.gz’ format. Most modern computers will be able to open it. In the unlikely event that you experience problems when trying to open the downloaded backup, then you could consider downloading this program to open the backup.

Contents of the backup

The contents of the backup are:
– the webroots of the domain name (the ‘DEFAULT’ folder)
– all subdomains that were created via the Cosmos Service Centre
– all manually placed folders and files within the domain folder

Check the backup before maintenance

We are committed to frequently making backups and making them available to you. Before performing maintenance, we do advise to check if the intended backup meets your expectations. If the latter is not the case, then you can make a fresh backup by downloading the current file server contents. By downloading and checking the intended backup before performing major updates or other maintenance, you can avoid disappointment and additional work in the case that the expected backup turns out to be non-existent, incomplete or damaged.

 




Backups of the MySQL databases are made on a daily basis. The backups are offered per database in the Cosmos Service Centre.

Backup intervals

Backups are made overnight and are usually available in the Cosmos Service Centre the following morning. The backups are made and kept for every 24 hours until 12 days in the past, thereafter with bigger intervals from a week until a month, up to 2 months in the past.

Database backups in the Cosmos Service Centre

Log into the Cosmos Service Centre as webmaster. Under the ‘Hosting’ tab, select the right domain name from the drop down menu and click ‘MySQL Databases’ in the bottom left-hand pane. Then click the sub tab ‘Backups’.

Backups-database cosmos

Downloading a database backup

Select the desired backup from the drop down menu on the right of the database which you would like to download. To download the backup click the blue download button next to the drop down menu. Usually your browser will ask you if you want to open or download the backup.

Backups-database drop

 

The backup and its contents

Opening the backup

The backup will be downloaded in ‘.sql.gz’ format. Most modern computers will be able to open it. In the unlikely event that you experience problems when trying to open the downloaded backup, then you could consider downloading this program to open the backup.

Contents of the backup

The backup contains the full compressed contents of the respective database.

Check the backup before maintenance

We are committed to frequently making backups and making them available to you. Before performing maintenance, we do advise to check if the intended backup meets your expectations. If the latter is not the case, then you can make a fresh backup by downloading the current database. By downloading and checking the intended backup before performing major updates or other maintenance, you can avoid disappointment and additional work in the case that the expected backup turns out to be non-existent, incomplete or damaged.