Introduction and applicability
Non Personal Browsing Information we Collect
When you use our Services, our servers may collect information indirectly and automatically (through, for example, the use of your "IP address") about your activities while visiting the Websites and information about the browser you are using. We use this information for internal purposes only, such as to help understand how the Services are being used, to improve our Services and for systems administration purposes.
Automated data collection
This website uses Matomo, a web analytics open-source software. Matomo uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated about your use of the website (including your IP address anonymised prior to its storage) will be stored. You may refuse the use of tracking cookies by selecting the appropriate settings in your browser.
For the purpose of handling security incidents, this web page also automatically stores a log file of the data, which your browser sends when visiting the page, specifically: - IP-Address - Browser-type and -version - Operating system - Referrer URL (the page, from which this page was linked, including the search term, in case of a search engine) - Time and date of the request.
We discard non personal browsing information from our Greenhost server logs once we have used the information for the limited purposes noted above.
Personal information we collect
If you become a customer or if you contact us Greenhost collects and processes Personal Data to be able to offer our Services. The data are either provided by you, or acquired by your use of our services. Please find below an overview of the types of data we process:
What information do we collect
- Name, address, place of residence
- Telephone number
- Email address(es)
- Payment details, such as account numbers and ways of payment
- Type of customer (individual, business, NGO)
- Other details, that are actively provided while placing an order, in email correspondence, or by phone
- Contact history
- Services you are subscribing to
purposes of data collection
- to allow you to create an account
- to be able to provide our Services
- to be able to contact you if this is required to deliver our Services
- to inform you of any changes in our Products and Services
- to handle your payment
- to send you our newsletters
- to meet legal requirements
For tax purposes, we are legally obliged to retain all information with regards to contracts and invoices for a period of seven years. Your personal data will be deleted in the period between 7 and 8 years after ending your contracts with us.
Exceptions to retention period
If you have become a customer and did not fulfil your commitments, such as timely payment of invoices, or if you have been in violation of our Terms and Conditions we may ban you from using Greenhost services. In order to effect such a ban, your data may be kept until all commitments are fulfilled.
Disclosures of Personal Information
If we do provide your data to a third party, we only do so after entering into a processors agreement with that third party to maintain a comparable level of security and confidentiality. Greenhost will remain responsible for the processing.
If Greenhost is required to provide a third party with your personal information (whether by subpoena or otherwise) Greenhost will use reasonable means to notify you promptly of that event, unless prohibited by law or if Greenhost is otherwise advised in legal proceedings.
Greenhost does not intentionally link browsing information or server logs to the personal information you submit to us.
We do not intentionally process data on visitors aged under 16. If you are convinced that we have collected data on minors that visited our website without parental consent, please contact us through firstname.lastname@example.org. We will remove the collected data.
Based on automated data processing, we make decisions that may have an impact on individuals. These decisions will mainly concern automated security processes, such as spam filtering and IP-filtering, and may result in (partial) unavailability of our Services. If you believe such a decision has been made in error, please contact us to review the decision.
Right to access, rectification and erasure of data
You are entitled to access and correct your data, or ask us to delete it. Many changes can be made in our Self Service Centre. You are also entitled to withdraw previously given consent to this privacy statement, or to object to our processing of your data. You are also entitled to data portability, which means that we will provide you with a copy of the data we have on you, upon your request. If you want to use any of these rights, please send your specific request to email@example.com. We will respond to your request as soon as possible, but at the latest 4 weeks after your request.
Note that these rights do not apply if they conflict with other legal obligations, such as the obligation to keep records for all contracts and invoices for a period of 7 years.
Security of Personal Information
Greenhost has implemented reasonable measures to protect against unauthorised access to and unlawful interception or processing of personal information that Greenhost stores and controls. However, it is impossible to fully eliminate security risks. Third parties may circumvent our security measures to (un)lawfully intercept data we collect, Greenhost transmissions or private communications. If any such security breach occurs we will inform relevant authorities of the breach and we will post a notice to the Websites.
Questions and Escalation