Articles tagged "Helpdesk"

This weblog brings you news on Greenhost and recent developments in the areas of sustainability, privacy, web hosting, Internet and anything else we think is relevant.

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Adjustment Phone Hours

We think it is of the highest importance to quickly support our customers with their questions and requests. In the past, we could achieve this by having rather wide opening hours. Our customers appreciated this immediate personal contact. Over time, our customer base has changed and more requests enter through email. As a result, focus for our support team also shifted towards email.

We feel that in email conversations, we can better anticipate our customers needs. We can directly look into customer details, chances for misunderstandings are smaller and when we need written confirmation to...


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