Invoicing

This section answers some of the questions you may have regarding our invoicing process.

Contents

• Find your invoices
  • Payment options
• Invoicing process
  • Contracts
  • Pay-per-use
  • VAT
• Update invoice details

Find your invoices

Invoices are e-mailed to the invoice e-mail address upon creation. In addition, you can always access your invoices through our Service Centre. Please log in as administrator and look under "Administration" → "Invoices" to find them.

You can either download them directly as a PDF or send a copy by e-mail.

Payment options

On this page you can also find the option to pay for any outstanding invoices directly. Select the invoice(s) you want to pay, and select the preferred payment method below the invoices.

During payment, you can optionally choose to store your payment method; this will set direct debit for future invoices. At this point, it is not possible to change a stored payment method by yourself, so please contact us for this.

Payments through our website or Service Centre are handled by our external payment provider.

Wire transfers are also possible, using our payment details.

Invoicing process

All invoices are due within 14 days upon receipt.

We have two different invoicing mechanisms:

Contracts

All our domain registrations and hosting packages are invoiced upfront on a contractual yearly basis, which is automatically prolonged. You will receive an invoice for the upcoming period approximately 6 weeks before the new period.

Domain registrations need to be cancelled at least one month before your contract is prolonged, since we are also charged upfront for the renewal. This means you have about 10 days after you receive the invoice to prevent the actual renewal.

Hosting packages can be cancelled at any time. The contract will be ended with a one-month notice period. Any period invoiced beyond this set end date will be credited.

How to cancel your contracts is explained on this page.

Pay-per-use

For VPSs we generate the invoices by default in arrears, based on actual resource usage. These invoices are sent on a monthly basis.

Deleting a VPS, starting a new one or changing the configuration for a VPS will automatically be reflected in the invoice you receive early the following month.

As a result, you may receive one last invoice several weeks after you deleted your VPS with us.

You can also view monthly costs for your existing VPSs in the overview under "VPS Cloud" → "VPSs".

VAT

All services we provide are taxable for VAT. The VAT tariff depends on your location of residence:

• If there is a Dutch address in our administration, you will be charged with the Dutch 21% VAT rate.
• If you are residing outside of the EU, you will not be charged with VAT. Your local tax rules apply.
• If you are residing within the EU, you will be charged with the local default VAT rate. Reverse charge is possible for EU based organisations if you provided us with your VAT number before the invoice is generated.

If a physical address is missing from our administration, we charge Dutch VAT rate.

Update invoice details

If you find the address details on the invoice are incorrect, the invoice is sent to an incorrect e-mail address, or you want to add your VAT number, you can update details for this yourself through our Service Centre, as explained on this page.

If you need a copy of your invoice with updated contact details, you can download or e-mail it from the "Administration" → "Invoices" page after you made the changes as described above.