There are two different procedures to retrieve a lost password depending on which password was lost: the password of a regular (email) account or the administrator password.
Lost regular email password
If you lost the password to a regular email account, please contact your administrator and ask for an new password. They will be able to provide you with a new password. If you have the administrator credentials yourself, but do not know how to change the password for other (email) accounts, please have a look at this helpdesk page.
Lost administrator password
If the password to your administrator account is lost, the primary contact or someone with previous authorisation may request a password reset link. After a general check we will send a password reset link to the email address of the primary contact. If the email address of the primary contact as we know it is no longer in use, then please contact us to start a procedure to officially change this email address. Please note that the password reset link can be used for a limited amount of time only.
Safety requirements for passwords
A new password should consist of at least 8 characters, one capital letter and one number or a special character. Never use existing passwords. We recommend using a password manager like KeePass to enable you to create longer and more complex passwords without the need to memorise them.